Returns & Refunds
Once we receive your returned item, our team will inspect it and notify you via email regarding the approval or rejection of your refund request.
If approved, the refund will be processed, and a credit will be issued to your original payment method within a specified period.
Delayed or Missing Refunds
If you haven’t received your refund yet, follow these steps:
- Recheck your bank account.
- Contact your credit card provider, as it may take time for the transaction to reflect.
- Reach out to your bank since processing times can vary.
If you’ve taken these steps and still haven’t received your refund, email us a sales@brazilbestfrozenchicken.com
Sale Items
Only regularly priced items are eligible for refunds. Sale items are considered final and non-refundable.
Exchanges
We replace items only if they are defective or damaged. To request an exchange for the same product, email sales@brazilbestfrozenchicken.com and send the item to R. Brusque, 358 – CEP 88307-30 – Centro, Itajaí – SC, 88307-030, Brazil.
Gifts
- If your purchase was marked as a gift and sent directly to you, a store credit equivalent to the return value will be issued once we receive the item.
- If the gift was purchased and shipped to the giver, the refund will be processed back to them.
Return Shipping
To return a product, send it to R. Brusque, 358 – CEP 88307-30 – Centro, Itajaí – SC, 88307-030, Brazil.
- Customers are responsible for return shipping costs, which are non-refundable.
- If a refund is issued, the return shipping fee may be deducted.
- Shipping times for exchanged items may vary based on location.
- For high-value returns, consider a trackable shipping service or shipping insurance. We are not responsible for lost returns.
Need Assistance?
For any return or refund inquiries, email us at sales@brazilbestfrozenchicken.com